Rubbish Collection Fulham Privacy Policy

This Privacy Policy explains how Rubbish Collection Fulham collects, uses, stores, and protects personal data about our customers in the Fulham area. It also explains your rights under the UK General Data Protection Regulation GDPR and the Data Protection Act 2018. This policy applies to all customers and prospective customers who use, or enquire about, our rubbish collection and related services in the Fulham area, whether contacting us by phone, email, online, or in person.

Who we are and how to contact us

Rubbish Collection Fulham is a waste and rubbish collection service operating in the Fulham area. We are the data controller for the personal data described in this Privacy Policy. This means we decide how and why your personal data is processed. If you have any questions about this Privacy Policy or how we handle your personal data, you can contact us using the details provided on our main customer communications and invoices.

Types of personal data we collect

We only collect personal data that we need in order to provide and manage our services. The types of personal data we may collect include the following categories.

Identity and contact data such as your name, title, address, email address, telephone number, and any business contact details if you are enquiring or contracting on behalf of a company or organisation.

Service and booking data such as details of the service you request, the type and approximate volume of rubbish or waste, access information for the collection location, preferred dates and times, and any special instructions you provide.

Payment and transaction data such as payment method, billing address, partial payment card information processed through our payment provider, invoices issued, amounts paid, outstanding balances, and basic records of refunds or disputes.

Communication data such as emails, text messages, call notes, and other communications between you and us, including quotes, confirmations, and customer service correspondence.

Technical and usage data such as your IP address, device information, and basic usage information if you contact us through an online form or website, to the extent that this is necessary for security, troubleshooting, or statistics.

In most cases we collect personal data directly from you. In some cases we may receive data from third parties, such as payment providers, online advertising partners, or business partners who pass us your details when you request a quote or service.

Lawful bases for processing your data

We will only process your personal data when we have a lawful basis to do so under GDPR. Depending on the circumstances, we rely on the following lawful bases.

Performance of a contract. We process your personal data to provide our rubbish collection services, respond to your enquiries, prepare and send quotations, arrange and carry out collections, issue invoices, and manage your account and bookings.

Compliance with legal obligations. We may process your data to comply with applicable laws and regulations, including tax, accounting, waste handling regulations, and obligations relating to health and safety, fraud prevention, and record keeping.

Legitimate interests. We may process personal data where it is necessary for our legitimate business interests and where your interests and fundamental rights do not override those interests. This may include improving our services, maintaining accurate records, handling customer queries or complaints, protecting our business and property, and recovering unpaid charges.

Consent. In limited cases, we may rely on your consent, for example for certain types of direct marketing communications that are not covered by our legitimate interests. Where we rely on consent, you are free to withdraw it at any time, and we will stop processing your data for that purpose.

How we use your personal data

We use the personal data we collect for the following purposes related to our services in the Fulham area.

To respond to enquiries, provide quotations, and advise you about suitable services for your rubbish or waste removal needs.

To set up and manage bookings, schedule collections, and carry out the agreed services at your home, business premises, or other location.

To process payments, issue invoices and receipts, handle refunds if applicable, and maintain accurate accounting records.

To communicate with you about your bookings, including confirmations, reminders, changes to appointment times, and follow up after a job.

To manage customer service and support, including handling complaints, resolving disputes, and improving our service quality.

To protect our business, staff, and customers, including preventing fraud or misuse of our services and ensuring the safe and lawful handling of waste.

To comply with legal and regulatory obligations, including tax, accounting, and waste management requirements.

Data sharing and use of processors

We do not sell your personal data. However, we may share your personal data with trusted third parties when necessary for the purposes set out in this Privacy Policy.

Service providers and processors. We may use third party companies to provide certain services on our behalf, such as payment processing, accounting services, IT support, scheduling and booking systems, secure data storage, and communications tools. These organisations act as data processors and are only allowed to process your personal data in accordance with our instructions and for the purposes we specify. We require them to implement appropriate security measures to protect your data.

Professional advisers. We may share personal data with professional advisers such as accountants, auditors, legal advisers, or insurers where this is necessary for obtaining professional advice, managing legal claims, or meeting regulatory requirements.

Authorities and regulators. Where required by law, or where we believe it is necessary to protect our rights or the safety of others, we may disclose personal data to law enforcement agencies, courts, regulatory bodies, or other public authorities.

We will only share the minimum amount of personal data needed for the relevant purpose, and we will not allow third parties to use your data for their own independent marketing without your consent.

Data retention and storage

We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, including satisfying any legal, accounting, or reporting requirements.

In general, we will keep core customer and transaction records for a period required by applicable tax and accounting laws, which is typically up to six years after the end of the financial year in which the transaction took place. Operational details about particular jobs and communications may be retained for a shorter period where they are no longer required.

When we no longer need your personal data, we will delete it or anonymise it so that it can no longer be linked to you. In some cases, where technical constraints exist, we may securely archive data and restrict access rather than immediately delete it, until safe deletion is possible.

International data transfers

Our core operations are based in the United Kingdom. If we use processors or service providers that store or access data outside the UK or European Economic Area, we will ensure that appropriate safeguards are in place to protect your personal data. This may include using countries with an adequacy decision or implementing standard contractual clauses or equivalent safeguards recognised under applicable data protection law.

Security of your personal data

We take appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, misuse, or disclosure. These measures include limiting access to personal data to staff and processors who need it for their role, using secure systems for payment and storage, and training staff in the importance of data protection. While we take reasonable steps to protect your data, no system can be completely secure, and you should take care when sending information to us, particularly by email.

Your data protection rights

As a customer of Rubbish Collection Fulham, you have a number of rights under GDPR in relation to your personal data.

The right of access. You have the right to request confirmation that we are processing your personal data and to request a copy of the personal data we hold about you, along with certain information about how we use it.

The right to rectification. You have the right to ask us to correct any inaccurate or incomplete personal data we hold about you.

The right to erasure. In certain circumstances, you have the right to request that we delete your personal data, for example where it is no longer needed for the purposes for which it was collected and we have no legal obligation to retain it.

The right to restrict processing. You may request that we restrict our use of your personal data in certain situations, such as while we are considering a request to rectify or erase your data.

The right to data portability. In some cases, you may request that we provide your personal data in a structured, commonly used, and machine readable format, or that we transmit it directly to another controller, where technically feasible.

The right to object. Where we process your personal data based on legitimate interests, you have the right to object to that processing in certain circumstances. You also have the right to object at any time to the use of your data for direct marketing.

The right to withdraw consent. Where we rely on your consent to process personal data, you can withdraw that consent at any time. This will not affect the lawfulness of processing carried out before consent was withdrawn.

To exercise any of these rights, please contact us using our usual contact details. We may need to verify your identity before acting on your request. We aim to respond to all valid requests within one month, or within the time allowed by law.

Complaints and supervisory authority

If you have any concerns about how we handle your personal data, we encourage you to contact us first so that we can try to resolve the issue. You also have the right to lodge a complaint with the relevant data protection supervisory authority in the United Kingdom.

Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, legal obligations, or how we process personal data. When we make significant changes, we will take reasonable steps to bring them to your attention. The updated Privacy Policy will apply to all Rubbish Collection Fulham customers in the Fulham area from the date it is published.