Rubbish Collection Fulham Terms and Conditions

These Terms and Conditions set out the basis on which Rubbish Collection Fulham provides waste and rubbish collection services to residential and commercial customers. By booking or using our services, you agree to be bound by these Terms and Conditions. Please read them carefully before making a booking.

1. Definitions

In these Terms and Conditions, the following expressions have the meanings set out below:

Customer means the individual, business, or organisation that requests or receives the rubbish collection service.

Services means any rubbish removal, waste collection, clearance or related services provided by Rubbish Collection Fulham.

Waste means the materials, items, goods or refuse that the Customer asks us to collect and remove as part of the Services, subject to the limitations and exclusions in these Terms and Conditions.

Contract means the agreement between Rubbish Collection Fulham and the Customer for the provision of Services, incorporating these Terms and Conditions.

2. Scope of Services

Rubbish Collection Fulham provides waste and rubbish removal services, including but not limited to household rubbish clearance, bulky item collection, garden waste removal, and commercial waste collection within our service area. The precise scope of each job will be confirmed at the time of booking or upon arrival at the collection address.

The Services may include loading, transportation and lawful disposal or recycling of Waste at a licensed facility. We reserve the right to refuse to collect any items that we reasonably consider unsafe, unlawful, excessively heavy, hazardous, or otherwise unsuitable for transport or disposal under applicable waste regulations.

3. Booking Process

Customers may request a booking by telephone, email, or through any booking system we may operate. When making a booking, the Customer must provide accurate and complete information, including the collection address, type and approximate volume of Waste, property access details, any parking restrictions, and any other relevant information requested.

We may provide an estimated price based on the information supplied at the time of booking. This estimate is not fixed or binding and is subject to confirmation on site once our team has inspected the Waste and any access or loading conditions. If the actual volume, weight, or nature of the Waste or the working conditions differ from the information provided, the final price may be adjusted accordingly.

A booking is only confirmed when we issue a verbal or written confirmation of the scheduled date and time window. We will use reasonable endeavours to attend within the agreed time window, but any time provided is an estimate only and not of the essence of the Contract.

4. Access and Customer Obligations

The Customer must ensure that our team has safe, reasonable and unobstructed access to the collection address and to all Waste that is to be removed. This includes making sure that doors, gates, lifts and pathways are available and that any parking restrictions or access codes are communicated in advance.

The Customer must ensure that the Waste is clearly identified and separated from any items or materials that are not to be removed. We will not be responsible for removing any items that are not clearly designated as Waste. The Customer is responsible for supervising the collection where necessary to avoid the accidental removal of items that are not intended to be disposed of.

If parking charges, congestion charges or similar fees are incurred in order to carry out the Services, these may be added to the final invoice and are payable by the Customer. If we are unable to access the property or Waste due to circumstances within the Customer’s control, a missed collection or call-out charge may apply.

5. Estimates, Pricing and Payment

Prices for rubbish collection and waste removal are usually based on estimated volume, weight, type of Waste, labour required, access conditions, and disposal costs. Any price given over the phone or in advance is an estimate only. The final price will be confirmed by our team on arrival, once the Waste has been assessed.

If the Customer accepts the quoted price on site, the Services will proceed. If the Customer does not accept the final price, we reserve the right to charge a call-out fee to cover our reasonable costs of attendance.

Unless otherwise agreed in writing, payment is due in full on completion of the Services. We may accept payment by cash, debit card, credit card, or bank transfer. For business Customers or account holders, alternative payment terms may be agreed, but all invoices must be paid by the due date stated on the invoice.

We reserve the right to charge interest on overdue sums at the statutory rate from the due date until payment is received in full. We may also suspend further Services until all outstanding amounts have been paid.

6. Cancellations and Amendments

The Customer may cancel or amend a booking by contacting us as soon as possible. If the Customer cancels more than 24 hours before the scheduled collection time, no cancellation fee will normally apply. If the Customer cancels less than 24 hours before the scheduled time, or if we arrive at the collection address and are unable to carry out the Services for reasons within the Customer’s control, we may charge a cancellation or missed collection fee to cover our reasonable costs.

Any request to change the date, time or details of a booking is subject to availability and must be agreed by us. If changes result in a significant alteration to the nature or scale of the Services, we may adjust the price accordingly.

We may cancel or reschedule a booking due to circumstances beyond our reasonable control, including but not limited to severe weather, traffic conditions, mechanical breakdown, staff illness, or compliance with legal or regulatory requirements. In such cases we will endeavour to give as much notice as reasonably possible and to offer an alternative time. We will not be liable for any loss or damage arising from such cancellation or rescheduling, except as expressly set out in these Terms and Conditions.

7. Waste Types and Prohibited Materials

Our Services are intended for general household, garden and commercial rubbish. Certain items and materials are prohibited or restricted under applicable waste management and environmental regulations. We do not collect or transport, among other things, clinical or medical waste, asbestos, gas bottles, certain chemicals, solvents, oils, fuels, explosives, firearms, or any other hazardous or controlled substances unless expressly agreed and properly arranged in accordance with applicable regulations.

The Customer is responsible for informing us in advance of any Waste that may be hazardous, difficult to handle, or subject to specific legal controls. We reserve the right to refuse to remove any Waste that we reasonably believe to be unsafe, unlawful, or not in accordance with our waste carrier authorisation.

If prohibited or hazardous materials are found among the Waste after removal, the Customer may be liable for any additional costs, fines, or penalties incurred in dealing with such materials, and for any losses or liabilities suffered as a result.

8. Compliance with Waste Regulations

Rubbish Collection Fulham will carry, handle and dispose of Waste in accordance with applicable UK laws and regulations governing waste, environmental protection, and duty of care. We will use appropriately licensed waste transfer and disposal facilities and will take reasonable steps to maximise reuse and recycling where possible.

The Customer has a legal duty of care to ensure that Waste is handed over to an authorised waste carrier and is described correctly. By using our Services, the Customer confirms that they are the owner or controller of the Waste and have the authority to dispose of it. The Customer must provide accurate information about the nature of the Waste to enable us to comply with our legal obligations.

9. Liability and Limitations

We will exercise reasonable care and skill in providing the Services. However, we will not be liable for any loss or damage arising from inaccurate, incomplete or misleading information provided by the Customer, or from any failure by the Customer to comply with these Terms and Conditions.

We will not be responsible for any loss or damage to items that the Customer has not clearly identified as Waste, or for any items that were mixed with Waste and removed in good faith. It is the Customer’s responsibility to separate and protect any items that are not to be taken away.

Subject to applicable law, our total liability to the Customer in respect of any claim arising out of or in connection with the Services or the Contract, whether in contract, tort, negligence or otherwise, shall be limited to the total amount paid or payable by the Customer for the specific Services giving rise to the claim.

Nothing in these Terms and Conditions limits or excludes our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for any other liability that cannot lawfully be excluded or limited.

We will not be liable for any indirect or consequential loss, including loss of profits, loss of business, loss of opportunity, or loss of data, arising out of or in connection with the Services or these Terms and Conditions.

10. Customer Indemnity

The Customer agrees to indemnify and keep indemnified Rubbish Collection Fulham against all claims, costs, damages, losses, and expenses incurred by us arising out of or in connection with any breach by the Customer of these Terms and Conditions, including any breach of waste regulations or any misdescription of the Waste.

11. Delays and Events Beyond Our Control

We will not be in breach of the Contract or liable for any delay in performing, or failure to perform, any of our obligations under these Terms and Conditions where such delay or failure results from an event or circumstance beyond our reasonable control. This may include, but is not limited to, extreme weather, traffic disruption, accidents, strikes, lockouts, breakdowns, or compliance with legal or regulatory requirements.

If an event beyond our control occurs that affects our ability to provide the Services, we will contact the Customer as soon as reasonably possible to arrange a suitable alternative date or time, or to discuss other options.

12. Complaints

If the Customer is dissatisfied with any aspect of the Services, they should contact us promptly with full details of the issue. We will investigate the complaint and seek to resolve it fairly and within a reasonable time. Raising a complaint does not entitle the Customer to withhold payment for Services properly provided, unless agreed by us in writing.

13. Data Protection and Privacy

We may collect and process personal information about Customers in order to arrange and provide the Services, handle payments, and manage our relationship with Customers. We will handle such information in accordance with applicable data protection laws and use it only for legitimate business purposes connected with the provision of rubbish collection and waste services, administration and legal compliance.

14. Changes to These Terms

We may update or amend these Terms and Conditions from time to time. Any changes will take effect when posted on our website or otherwise communicated to Customers. The Terms and Conditions applicable to a particular booking will be those in force at the time the booking is confirmed, unless we agree otherwise with the Customer.

15. Governing Law and Jurisdiction

These Terms and Conditions, and any dispute or claim arising out of or in connection with them or the Services, shall be governed by and construed in accordance with the laws of England and Wales.

The courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or the Services, including any non-contractual disputes or claims.

16. General Provisions

If any provision of these Terms and Conditions is found by a court or competent authority to be invalid, illegal or unenforceable, that provision shall be deemed modified to the minimum extent necessary to make it valid, legal and enforceable, and the remaining provisions shall continue in full force and effect.

No failure or delay by Rubbish Collection Fulham to exercise any right or remedy under these Terms and Conditions shall constitute a waiver of that or any other right or remedy. A waiver of any right or remedy shall only be effective if given in writing.

The Contract is between Rubbish Collection Fulham and the Customer. No other person shall have any rights to enforce any of its terms.

By making a booking or permitting us to carry out rubbish collection at your property, you confirm that you have read, understood and agree to these Terms and Conditions.